Returns & Exchanges Policy

At Tannro, we take pride in crafting premium leather products with exceptional attention to detail. As every item is carefully inspected before dispatch, returns and exchanges are accepted only under the terms outlined below and remain subject to Tannro’s sole discretion.
1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories are included.
  • The item shows no signs of use, damage, alteration, or misuse.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive defective or
incorrect:

  • Customized or personalized products.
  •  Products purchased on clearance, final sale, or promotional discounts marked as
    non-returnable.
  •  Gift cards or store credits.
  • Products damaged due to improper use, accidents, exposure to water, chemicals,
    or normal wear and tear.
3. Natural Leather Disclaimer

Leather is a natural material. Variations in texture, grain, color, wrinkles, scars, and
markings are not defects but characteristics that make each product unique.


Returns will not be accepted solely due to these natural variations.

4. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of
delivery.

To process your claim, we may require:

  • Order number.
  • Clear photos or videos showing the issue.
  • Photos of packaging if shipping damage is involved.

If approved, we will provide a replacement, repair, store credit, or refund at our discretion.

5. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement item is unavailable, you may choose:

  • Store credit.
  • A refund (where applicable).
  • An alternative product of equal value.
6. Return Shipping

Company Error or Defective Products

If the return is due to our mistake or a verified defect, we will cover the reasonable shipping
costs

7. Inspection and Approval

All returned items are inspected upon arrival.

We reserve the right to:

  • Approve the return.
  • Offer a partial refund if the item is returned in a condition different from when it was
    shipped.
  • Reject the return if the item shows signs of use, damage, or policy violations.
8. Refunds

Once the return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 7–14 business
days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

9. Refused Deliveries and Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to:

Incorrect address,

Failure to receive the package,

Refused delivery,


may be subject to re-shipping fees or deductions from any refund.

10. Fraud Prevention

To protect our customers and business:

We may refuse returns showing evidence of misuse, intentional damage, or fraudulent
activity.

Serial numbers, product markings, packaging records, and order details may be used to verify authenticity.

Excessive return activity may result in return restrictions.

11. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages arising from the use of our products, except where required by law.